Terms of Service

Definitions 
Card – A digital tachograph card (company or driver) used to record driving time and rest periods. 
Account – The user profile created on the Company’s website to access the Service. 
User – Either a legal entity (holder of a company tachograph card) or an individual (holder of a driver tachograph card) who has entered into this Agreement with the Company. 
Agreement – These Terms of Service forming a contract between the User and the Company. 
Service – Remote uploading and processing of data stored on the Card, along with other services provided by the Company. 
Company – ARTOLIE DESIGN STUDIOS YAZILIM TEKNOLOJİLERİ A.Ş. 0085136951800001, registered at Küçükbakkalköy Mah. Selvili Sk. No:4/48 Ataşehir/İSTANBUL 1. Scope of the Agreement 1.1. The Company provides the Service to the User for a fee, in accordance with this Agreement. The Service is delivered online and involves collecting, processing, storing, and analyzing Card data, as well as generating reports. 1.2. To use the Service, the User must first register on the Company’s website and create an Account. During registration, the User must provide accurate information. Access to the Account is secured by a username and password, which must not be shared with third parties. 1.3. Through the Account, the User can upload Card data in the format specified by the Company and receive reports based on the uploaded data. 2. Payment Terms 2.1. Service fees are published on the Company’s website. Payments must be made using the available non-cash payment methods. 2.2. The Service is billed in advance, and payments are non-refundable. No partial refunds or credits are provided if the Service is discontinued before the billing period ends. 2.3. Driver card holders must prepay for at least 30 calendar days to use the Service and generate reports. Company card holders are billed after service delivery, based on the number of drivers whose data was uploaded during each calendar month. 2.4. If a payment card is linked to the Account, the Company may automatically charge the applicable fees. 2.5. For postpaid services, invoices are sent electronically to the User’s email. Such invoices are valid without a signature and must be paid within 10 days of issuance. 2.6. The Company may change pricing at any time without prior notice. Updated fees become effective once published on the website. 2.7. Payments are considered completed once received in the Company’s bank account. 2.8. If payment is not made on time or in full, the Company may suspend the Service and block the User’s Account without prior notice. 2.9. Late payments are subject to a penalty of 0.1% of the invoiced amount per day until the outstanding balance is settled. This does not освобe the User from fulfilling payment obligations. 3. Shipping 3.1. Order processing begins after payment is received. Any changes must be requested within 24 hours; after that, changes may not be possible or may incur additional fees. 3.2. Shipping costs and estimated delivery times are displayed at checkout and may be modified by the Company. 3.3. Products are intended for professional use; therefore, withdrawal rights may not apply to all orders. 3.4. Products are covered by a 12-month warranty (from shipment date), provided they are fully paid. Replacement products do not restart the warranty period unless required by law. 3.5. The warranty does not cover damage caused by misuse, accidents, improper installation, external equipment (e.g., vehicles), unauthorized repairs, modifications, cosmetic damage, connectivity or power issues, or removal of serial numbers. 4. Obligations of the Parties 4.1. The Company may update, modify, improve, or temporarily suspend the Service, Account, or website. 4.2. The User is responsible for all actions performed using their Account credentials. 4.3. The Service is provided for informational purposes only. The Company is not liable for any losses arising from its use, including errors or inaccuracies. 4.4. Due to technical reasons, Service availability may occasionally be interrupted. 4.5. The User is granted a non-exclusive, revocable license to use the software. Any other use requires prior written consent from the Company. 4.6. The Company may limit the storage duration of User data in its system. 4.7. All intellectual property rights related to the Service, software, and website belong to the Company. Unauthorized use may result in legal liability. Data stored in the User’s Account remains the User’s property. 4.8. Complaints regarding Service quality must be submitted with supporting details to the Company’s legal address or via email at info@tachopilot.com. 4.9. Documents related to personal data processing (e.g., Privacy Policy, Data Processing Agreement) are available on the Company’s website. 5. Final Provisions 5.1. The Company may amend this Agreement at any time unilaterally. 5.2. Either party may terminate the Agreement with 30 days’ notice. The Company may terminate with 5 days’ notice if the User breaches obligations. All outstanding payments must be settled by the termination date. 5.3. The Company may transfer this Agreement or its obligations to a third party at its discretion. 5.4. Using or applying for the Service constitutes acceptance of this Agreement. If the User represents a company, they confirm they are authorized to accept these terms on its behalf. 5.5. Any disputes arising from this Agreement shall be resolved under the laws of the Republic of Turkiye in Turkish courts.

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